Customer Service Code of Excellence
- Be Positive: Smile when you answer the phone. Remember the difference between “onstage” & “backstage.”
- Be Prepared: Educate yourself on the industry & our capabilities. Have all the tools to help the customer.
- Stay Focused: Handle priorities first. Don’t get distracted.
- Exceed Expectations: Get the facts before setting expectations. Don’t set deadlines for others without making sure they can meet them.
- Listen: To the customer & coworkers.
- Meet Deadlines: Use calendars, computer & or other tools.
- Follow Up: Take ownership to make sure things get done internally. Follow up with the customer to make sure
they have everything they need. Thank customers & stay in touch so they don’t forget us.
- Be Professional: Treat customers with respect. Be friendly, but be professional.
- Serve Internal Customers: Our sales, operations, regulatory compliance and safety professionals are also customers.
- Be Responsive: Prove that we deliver.
Provide Customer Service Second to None